Delete Your Account

OneView accounts are provisioned by PWIL for its employees and for authorised personnel of its supplier organisations — there is no self-service sign-up, and for audit-integrity reasons there is no in-app self-deletion. You can request deletion of your PWIL OneView account and the personal data associated with it at any time using the steps below.

• Email support@pwil.co.in from an address your organisation can verify, with the subject line “Account deletion request”.
• Include your full name and the registered mobile phone number you use to sign in (this is your account identifier).
• We may contact you on the registered number to verify the request before acting on it.

You can also route the request through your organisation’s administrator or your PWIL point of contact.

• Your request is verified and processed within 30 days. Your account is deactivated immediately on verification, ending all access and active sessions.
• Deleted: your profile (name and phone number), sign-in credentials and session history, device records, and notification data.
• Retained: business and compliance records you took part in — invoices, dispatch and checkpoint records, verification evidence, and GST data — are retained for the periods required by Indian tax, accounting, and corporate law. Where such records must be kept, your identity is retained only as part of the audit trail and is no longer used for any other purpose.
• Residual copies in encrypted backups are purged on the normal backup rotation cycle, within 90 days.

For more detail on what data the Platform holds and why, see the Privacy Policy. For anything else, write to support@pwil.co.in.